6-month Seller's Commercial Warranty
On the platform operated by Camera Market International SL (hereinafter, "Camera Market"), a Spanish company with registered office at Calle Minetes 17, 08402, registered in the Barcelona Mercantile Registry under number 100000, Buyers benefit from the contractual guarantee described below (the "Seller's Commercial Guarantee").
Capitalized terms in this Seller's Commercial Guarantee have the meaning assigned to them (i) in this Seller's Commercial Guarantee when defined, or (ii) when not defined in this Seller's Commercial Guarantee, in the Terms of Sale.
1. What does the Seller's Commercial Guarantee cover?
The Seller's Commercial Guarantee applies to all Products purchased from www.cameramarket.es . For 6 months after the delivery date (or any longer period as specified in the Product Sheet by the Seller), the Seller warrants to the Buyer that the Product will be free from defects in materials and workmanship and undertakes:
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provide a response to the Buyer within 72 hours following (excluding weekends and holidays);
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provide the Buyer with a return label for the return of the defective Product, free of charge, within the period of 1 business day Once the Buyer has completed the form available through their customer account, the cost of returning the Product will be paid by the Seller;
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offer, as quickly as possible and, in any case, within five business days Upon receipt of the Product(s), a repair or replacement solution. In the case of replacement or repair, the Seller will pay the shipping cost of the replaced or repaired Product to the Buyer. For logistical reasons, for large or heavy Products (i.e., Products weighing more than 30 kg or with dimensions exceeding 1.5 m), the Seller has 30 days from receipt of the Product(s) to offer a replacement or repair solution. A refund will only be offered when repair or replacement of the Product is not possible. In such a case, the Buyer may return the Product and receive a full refund, or keep the Product and receive a partial refund.
Trade assurance is provided free of charge.
2. What is not covered (warranty exclusions)?
The Seller's Commercial Guarantee is excluded in the following cases:
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when the Product is rusted or broken;
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when one or more of the components of the Product have been tampered with by the Buyer or a third party not authorized by the Seller;
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when the Buyer's use of the Product exceeds so-called normal use, i.e., a use generally expected of a similar product;
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in the event of negligence or lack of maintenance of the Product by the Buyer, or in the event of an accident (e.g., a fall) that occurs after delivery of the Product.
Furthermore, normal wear and tear of the Product is not covered by legal warranties or the Seller's Commercial Guarantee.
3. Camera Market Assistance
The Buyer will also benefit from Camera Market's assistance under the Seller's Commercial Guarantee. Therefore, if the Seller does not validate a repair or replacement solution within five business days of receiving the Product(s), Camera Market shall, on behalf of and on behalf of the Seller and after obtaining the Buyer's opinion, implement one of the following solutions, depending on the Buyer's complaint: (i) replacement to the Buyer of a Product that conforms to the Product ordered, (ii) repair solution for the non-compliant Product.
4. Responsibility
Camera Market is in no way the Seller of the Products, which are sold directly by the Seller. Camera Market acts as a simple intermediary. Camera Market's assistance under this Seller's Commercial Guarantee does not exclude or limit the Seller's liability to the Buyer. If the Buyer wishes to initiate legal proceedings, all information regarding the Seller's identity can be found on the Seller's Sheet or the corresponding sales invoice.
5. Is this guarantee insurance?
No, this Seller's Commercial Warranty is not insurance, and no Buyer or third party is an insured or third-party beneficiary under this Seller's Commercial Warranty. That is, it does not apply in the event of loss or theft by the Buyer. In addition to the statutory warranty and the Seller's Warranty, Buyers may purchase paid insurance that covers breakage and theft of the Product.
7. Legal rights
The Seller's Commercial Guarantee is offered in addition to the Seller's statutory guarantee and, therefore, does not affect the Buyer's rights under this statutory guarantee. For further information on their statutory rights, Buyers can consult the Terms of Sale.
8. Applicable legislation and dispute resolution
The Seller's Commercial Guarantee shall be governed by the laws of Spain.
Please note that Camera Market is not the Seller of the Products. If the Buyer wishes to initiate legal proceedings, they may request all information related to the Seller's identity by contacting info@cameramarket.es.